Connect with us

Tech

Apple Will Repair HomePod Power Cables For $29, But Warns They ‘Should Not Be Removed’

Published

on


While a Reddit user recently demonstrated that the HomePod’s power cable can technically be disconnected from the speaker by pulling on it with a lot of force, Apple warns that it should not be removed, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers.

Apple’s internal HomePod Service Readiness Guide, obtained by Clotheshorse, states that detaching the HomePod’s power cable could potentially cause damage to the speaker’s internal components or to the cable itself:

The HomePod includes a built-in power cable that should not be removed.

In the rare instance that the cable is detached or damaged, do not attempt to remove or plug it back into HomePod. If the cable is removed or impaired, damage could have occurred to the cable or the internal components of HomePod.

If a HomePod’s power cable is damaged due to an unintentional reason, such as a dog chewing on it, Apple notes the cable can be mailed to one of its repair centers and fixed for a flat-rate out-of-warranty fee of $29 plus tax in the United States, £25 including VAT in the UK, and $39 including GST in Australia.

Out-of-warranty essentially means that the flat-rate cable repair fee is available to any customer at any time. The affected HomePod does not need to be within Apple’s limited one-year warranty period, nor is AppleCare+ required.

The only requirement is that the HomePod passes Apple’s visual-mechanical inspection, which checks for other external or internal damage. If the HomePod does not pass, but is still eligible for repair, then the only option is a whole-speaker replacement for $279 in the United States, £268 in the UK, and $399 in Australia.

A whole-speaker replacement is also required for mostly any other kind of damage, unless a customer purchases AppleCare+ for HomePod.

AppleCare+ extends a HomePod’s hardware coverage to two years from its original purchase date, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $39 in the United States, £29 in the United Kingdom, and $55 in Australia, plus the upfront cost of the plan.

If your HomePod requires service, the process can be initiated by contacting Apple Support, booking a Genius Bar appointment at an Apple Store, or visiting an Apple Authorized Service Provider.

Brooklyn-based writer, editor and creator with a love of all things streetwear and/or delicious. Always on the hunt for the next best coffee shop. Obsessed with new sunglasses.

Continue Reading
Advertisement

Tech

Nomad unveils its latest 2,800mAh battery for iPhone

Published

on


Nomad today announced the launch of an updated Battery Cable, which comes equipped with a slim 2,800 mAh battery to add a bit of extra juice to Apple’s iPhones and iPads.

The Battery Cable looks like a standard braided Nomad Lightning cable for the iPhone, but with the addition of a battery pack at one end that can be used for extra charging power when necessary.

Nomad’s 1.5M Battery Cable includes an integrated Nomad cable tie and support for passthrough charging, so you can charge up the battery while you charge your iPhone. Having the battery pack integrated into the cable is convenient because it ensures the battery is always full when you need it.

Compared to the original version of the Battery Cable, the new model has a higher capacity and a sturdier aluminum build.

Nomad’s Battery Cable can be purchased from the Nomad website for $49.95 starting today.

Continue Reading

Tech

Microsoft officially announces its Xbox adaptive controller

Published

on


Microsoft’s previously announced Adaptive Controller for the Xbox is now available for pre-order for $100 USD and is expected to ship in September.

After an initial leak of the device, Microsoft has announced an Xbox controller designed for individuals with disabilities. The Adaptive Controler features two large buttons that can be programmed, as well as 19 jacks that allows connectivity with a range of joysticks, buttons, and switches compatible with Xbox One and Windows 10 PCs.

Its highlighted customization and connectivity aspects allow gamers to built a setup for all their needs, and although the peripheral won’t be for every game, with its system-level button remapping, its usage has endless possibilities to build upon for the gaming accessibility field.

The Xbox Adaptive Controller will cost $99.99 USD and is slated to drop later this year.

In related news, a Black Panther-themed Xbox One X is coming.

Continue Reading

Tech

Wi-Fi company Plume announces new mesh router technology

Published

on


Wi-Fi router startup Plume today announced an upgraded version of its mesh networking devices and a new subscription model for its customers. Plume first began selling its “Plume Pod” routers in late 2016, and today revealed a new tri-band router called the “SuperPod” (via The Verge).

Plume’s SuperPod works like any other mesh system, requiring users to connect the first Pod to their modem with an included ethernet cable. The rest serve as wall plugs that users permanently place in an outlet to enhance the Wi-Fi signal throughout their home. In comparison to the original dual band, four-channel model, SuperPod has a tri-band Wi-Fi radio with eight channels and two ethernet ports.

When connected and running, the SuperPod system learns the user’s home usage patterns “in a matter of days.” This means that the SuperPods will learn when you use Wi-Fi the most (getting news from a smart speaker in the morning or watching 4K films at night) and implement “Adaptive Wi-Fi” to actively optimize the network for more consistent speed and performance.

For users to take advantage of these features, they’ll have to subscribe to Plume. The company previously sold the Plume Pod without a subscription, but today is changing that by requiring customers to subscribe to its Adaptive Wi-Fi service before they can purchase a SuperPod, The Verge notes.

The service costs $60 per year and if users opt out of the subscription in a year’s time “the routers may not fully work,” although Plume CEO Fahri Diner said the company wouldn’t outright “brick” the devices if users decide not to pay down the line.

Diner says Plume wants to provide so many additional services as part of its subscription that customers will happily remain subscribed. “Our intent, our hope, is to make the decision a no-brainer,” Diner said in a phone call. “If the customer doesn’t want to renew, it won’t be because of the price. They will be unhappy for us for one reason or another.”

Plume is offering price discounts for it subscribers, however, selling a three-pack of its routers for $39, down from $179. Three packs come with two dual-band routers (the older models) and one tri-band router (the new model). In terms of adding supplemental Pods onto the system, the company will still sell its Plume Pod for $39 and the individual price for the new SuperPod is $99.

Potential customers can also choose to pay a flat $200 fee for a lifetime membership to the service, while existing Plume owners will be grandfathered in to the new features for free. Other features include parental controls, speed tests, service management, and “Plume HomePass.” This service creates unique Wi-Fi passwords personalized to guests when they visit. The iOS app can also detail Wi-Fi connections, freeze device connections to prevent kids from accessing the internet, data consumption charts, and more.

Wi-Fi mesh systems have become a popular solution for in-home Wi-Fi over the years, with options from companies like Linksys, Orbi, Eero, Google, and others. The technology is looking to expand as well, with the Wi-Fi Alliance in May announcing a new certification program called “EasyMesh,” which aims to allow users to build mesh networks in their homes across different brands.

For Plume, orders on the SuperPod will open June 15 and the device will begin shipping June 21.

Continue Reading

Trending